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Anthropic's New Training Policy: What It Means for Your Business Using Claude

By The Roam Studio Team••2 min read
AIdata privacysmall businessClaudebusiness automation

If your business has been using Claude for customer service, content creation, or other AI automation tasks, you've probably received a notification about some important changes coming your way. Anthropic just announced they'll start training their AI models using user conversations – but here's what you need to know to protect your business data.

The Big Change

Starting now, Anthropic can use your chats with Claude to improve their AI models, but only if you give them permission. This applies to Free, Pro, and Max accounts, which many small businesses use for day-to-day operations. The good news? You're completely in control of this decision.

What This Means for Your Business

If you opt in, your conversations will help Claude get better at tasks like coding, analysis, and reasoning. Plus, Anthropic will keep your data for five years instead of the current 30 days. If you opt out, everything stays the same – 30-day retention with no training use.

Here's the crucial part: This change doesn't affect business accounts. If you're using Claude for Work, Enterprise plans, or accessing Claude through APIs like Amazon Bedrock, your data remains protected under commercial terms. Your business conversations won't be used for training regardless of this update.

How to Protect Your Business Data

The smartest move for most businesses is to opt out of data sharing, especially if you're handling customer information, proprietary processes, or sensitive business strategies. Here's how:

  1. Look for the popup notification when you log into Claude
  2. Uncheck "You can help improve Claude"
  3. Or go to Settings > Privacy > Toggle off "Help improve Claude"

You have until September 28, 2025, to make your choice, but we recommend acting sooner rather than later.

The Bottom Line

While helping improve AI sounds appealing, protecting your business data should be the priority. Even though Anthropic promises to filter sensitive information, why take the risk? Opting out ensures your customer conversations, business strategies, and proprietary information stay private.

If your business relies heavily on Claude for automation, consider upgrading to Claude for Work, which offers better data protection guarantees and isn't affected by these consumer-focused changes.

The key takeaway? You're in control. Make the choice that best protects your business while still getting the AI automation benefits you need.